CCS Policies and Procedures

The CCS Plan is a written document, required under DHS Chapter 36 of the Wisconsin Administrative Code, that describes the plan to implement the Comprehensive Community Services benefit in Dane County. The Quality Improvement Plan is to assess CCS participant satisfaction and progress toward desired outcomes.

• CCS Plan
• Current Quality Improvement Plan

Section 1 – CCS Plan and Quality Assurance Policies

1. CCS Plan
2. Update and Revisions of CCS Plan
3. Coordination Committee 
4. Quality Improvement Plan 
5. Monitoring Compliance 

Section 2 – General Program Policies and Procedures

1. Client Rights and Grievance Procedure
2. Confidentiality, Security, and Privacy
3. Cultural Competence and Linguistic Services
4. Client Records
5. Monitoring and Documentation
6. Timely Exchange of Information
7. Communications with Clients
8. Advocacy For and With Clients
9. Support and Mentoring
10. Systems Development Enhancement and Interface
11. Electronic Records and Signatures
12. Telehealth

Section 3 – Operating Policies and Procedures

1. Receiving and Making Referrals
2. Outreach and Initial Screening
3. Application Process
4. Criteria for Determining Need
5. Authorization of Services
6. Admission Agreement
7. Recovery Team Development and Facilitation
8. Assessment
9. Service Planning and Delivery
10. Service Coordination, Referrals, and Collaboration
11. Discharge Process

Section 4 – Personnel Policies

1. Orientation and Training of Staff
2. Training Plan
3. Staff Functions
4. Minimum Qualifications for Staff Positions
5. Volunteer and Student Placement
6. Supervision and Clinical Collaboration
7. Minimum Standards
8. Conduct